afl's Knights of Technology, LLC

business and tech tips

may 2015

HELLO!

I hope this finds you well. Below you will find your copy of our May, 2015 Newsletter.  Please take a minute and check out our updated website by going to www.aflcc.com.  It has been updated to work on computers, tablets and phones.  We can do the same for you.  Also, if we haven't talked about protecting your data recently, please let me know and we will be glad to arrange some time to speak with you about it.  Remember, there are a lot of floods and tornadoes happening at this time of year.

 IN THIS ISSUE

How to Survive a Data Breach
Neil Feather, SiteLock

Talk about a scary number.  43% of companies experienced a data breach last year, and it’s led some companies to near bankruptcy.  Many companies struggle to recover from a data breach because they don’t have a proper response strategy in place when a breach does occur.  Learn some tips from a security expert whose article on the World Economic Forum website gives you practical steps you can take now to protect yourself if a breach happens in the future. 

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Is Luck a Part of the Sales Process?
Joel Le Bon, Harvard Business Review

Many sales managers downplay the luck factor in the sales process.  According to a marketing professor, however, you shouldn’t downplay the luck factor.  Rather, you should figure out how to manage it.  In his view, success comes both from effort and luck, and understanding how luck fits into the equation will help improve sales performance. The professor found that the more someone who believes success is a combo of effort and luck, the more sales activities they’ll do, which then leads to greater opportunities for luck.  

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Using Social Media to Improve Your Customer Service
Zach Kitschke, Inc.

While it’s important to have great content on your various social media platforms, it’s also important to set up a process to handle any customer service issues/questions.  By creating a consistent strategy, you can provide outstanding customer service that separates you from your competitors.  Learn four techniques you can use to provide the optimal customer service on social media.  

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8 of the Biggest Business Mistakes in History

Peter Roesler, Inc.

While we all make mistakes in business, we can safely say that probably none of us have made a colossal blunder which will be talked about years from now.  Check out some of the biggest mistakes in business history.  It makes nearly every other mistake pale in comparison!  

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What’s the Best Way to Stand Out to Someone Powerful?

Heide Grant Halvorson, 99U

Studies have shown that powerful people pay attention to you and get a more accurate picture of you when doing so facilitates their goals.  In this fascinating article, a noted social psychologist shows that whether you’re talking about your boss or a powerful person you want to do business with, your instrumentality is the key to standing out.   You won’t stand out to a powerful person by telling them they’re awesome, you’ll get their attention by telling them how you can help meet their goals, thereby facilitating their awesomeness.   

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AND...VIDEO PICKS FROM OUR STAFF

Smart Mechanic Glasses 

Just put on these pair of glasses to fix your next car issue
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Robotic Receptionist

How cutomer service is changing due to robotics   
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See Your Brain

3-D visuals combine EEG and MRI data to illustrate your brain
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